Announcements – Hosting Support Centre // HostAsean.com https://support.hostasean.com Help and support for our website hosting services in ASEAN Sat, 13 Mar 2021 08:32:00 +0000 en-GB hourly 1 Urgent Network Maintenance from Saturday 13/03/2021 16:00 UTC+7 https://manage.hostasean.com/announcements/25 Sat, 13 Mar 2021 08:32:00 +0000 https://manage.hostasean.com/announcements/25 We have been notified by our network provider of urgent network maintenance that will be carried out from 16:00 (UTC+7, Indochina time) on Saturday 13/03/2021.
Unfortunately disruption is unavoidable but we hope it will be limited.
This will affect customers on Cambodia Web Server 1.You may experience connectivity issues to your websites and email during our work.Our customer support portal will be unaffected during this time so if you need any help please log in to your client area at https://manage.hostasean.com/clientarea.php or view our live status at https://support.hostasean.com/status/Thank you, we sincerely apologise for any inconvenience caused.…

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We have been notified by our network provider of urgent network maintenance that will be carried out from 16:00 (UTC+7, Indochina time) on Saturday 13/03/2021.

Unfortunately disruption is unavoidable but we hope it will be limited.

This will affect customers on Cambodia Web Server 1.

You may experience connectivity issues to your websites and email during our work.

Our customer support portal will be unaffected during this time so if you need any help please log in to your client area at https://manage.hostasean.com/clientarea.php or view our live status at https://support.hostasean.com/status/

Thank you, we sincerely apologise for any inconvenience caused.

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Server Maintenance https://manage.hostasean.com/networkissues.php?view=nid7 Fri, 12 Mar 2021 17:00:00 +0000 http://support.hostasean.com/?guid=28e7ecfe6456ce2ad38008f7bf5bd076 Our servers are getting an upgrade this weekend. This will affect Cambodia Web Server 1.You may experience intermittant connectivity issues to your websites and email during our work.Our customer support portal will be unaffected during this time so if you need any help please log in to your client area at https://manage.hostasean.com/clientarea.php or view our live status at https://support.hostasean.com/status/Thank you, we apologise for any inconvenience caused.…

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Our servers are getting an upgrade this weekend.

This will affect Cambodia Web Server 1.

You may experience intermittant connectivity issues to your websites and email during our work.

Our customer support portal will be unaffected during this time so if you need any help please log in to your client area at https://manage.hostasean.com/clientarea.php or view our live status at https://support.hostasean.com/status/

Thank you, we apologise for any inconvenience caused.

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Planned server migration 10/06/2020 from 21:00 https://manage.hostasean.com/announcements/24 Wed, 10 Jun 2020 09:38:00 +0000 https://manage.hostasean.com/announcements/24 Planned server migration starting from 21:00 on 10/06/2020 expected to be approx 4-5 hours.
We are transferring to a new server, please be advised there will be mail delays and database freeze during this period but websites should stay online and available.
Typical customers in Southeast Asia shouldn’t notice significant disruption.…

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Planned server migration starting from 21:00 on 10/06/2020 expected to be approx 4-5 hours.

We are transferring to a new server, please be advised there will be mail delays and database freeze during this period but websites should stay online and available.

Typical customers in Southeast Asia shouldn't notice significant disruption.

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Update on Cambodia Server Outage – 18-19th February 2020 https://manage.hostasean.com/announcements/23 Tue, 18 Feb 2020 16:05:00 +0000 https://manage.hostasean.com/announcements/23 In the evening of Tuesday 18th February we experienced a serious disk error on our primary Cambodia web server. This has brought the service down for an extended amount of time.
We made the decision to attempt to fix and restore the disk rather than lose two days of data reverting to a backup.
Due to the large amounts of data involved this restore process took significantly longer than expected. Restoring the data completed in the early afternoon of Wednesday 19th February.
Unfortunately as of 18:00 on 19/02/2020 we are still encountering stability issues. You may have seen intermittent access to your website and cPanel since around 15:00 while we try to bring the server back online. We are working on resolving this and hopefully will be fully back in action soon.
It is the worst outage in our 5 year history. While we make every effort to prevent situations like this, these things do happen sometimes.
We’re deeply sorry for the inconvenience caused by this and hope no one has been too badly affected.…

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In the evening of Tuesday 18th February we experienced a serious disk error on our primary Cambodia web server. This has brought the service down for an extended amount of time.

We made the decision to attempt to fix and restore the disk rather than lose two days of data reverting to a backup.

Due to the large amounts of data involved this restore process took significantly longer than expected. Restoring the data completed in the early afternoon of Wednesday 19th February.

Unfortunately as of 18:00 on 19/02/2020 we are still encountering stability issues. You may have seen intermittent access to your website and cPanel since around 15:00 while we try to bring the server back online. We are working on resolving this and hopefully will be fully back in action soon.

It is the worst outage in our 5 year history. While we make every effort to prevent situations like this, these things do happen sometimes.

We're deeply sorry for the inconvenience caused by this and hope no one has been too badly affected.

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Updates to Domain Registrant Contact Email Addresses https://manage.hostasean.com/announcements/22 Sat, 04 May 2019 20:47:00 +0000 https://manage.hostasean.com/announcements/22 Due to some changes at our upstream domain name registrar, we need to reset the contact email for some domain names in order to better manage them. In these cases the domain contact email will be set to domains@nullhostasean.com, so please don’t be alarmed if you see any email notifications about this sent to your existing domain registrant address.
This update is just so we can manage any domain name and registrar changes seamlessly. It does not affect your domain registration or ownership in any way and you still have full control over your domain name through our client area. As a small bonus it actually gives you better privacy and stops spam reaching your own email account.
If you need to change this contact information back for any reason then you can update your own domain contact information directly through our client area. This will override any bulk changes that we make and you can take full control. Just log in at https://manage.hostasean.com/clients and find your domain name under products and services.
We apologise for any inconvenience, our hand is forced by our upstream domain registrar in this case.
Please contact us at support@nullhostasean.com if you have any questions about this and we’d be happy to answer them.…

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Due to some changes at our upstream domain name registrar, we need to reset the contact email for some domain names in order to better manage them. In these cases the domain contact email will be set to domains@hostasean.com, so please don't be alarmed if you see any email notifications about this sent to your existing domain registrant address.

This update is just so we can manage any domain name and registrar changes seamlessly. It does not affect your domain registration or ownership in any way and you still have full control over your domain name through our client area. As a small bonus it actually gives you better privacy and stops spam reaching your own email account.

If you need to change this contact information back for any reason then you can update your own domain contact information directly through our client area. This will override any bulk changes that we make and you can take full control. Just log in at https://manage.hostasean.com/clients and find your domain name under products and services.

We apologise for any inconvenience, our hand is forced by our upstream domain registrar in this case.

Please contact us at support@hostasean.com if you have any questions about this and we'd be happy to answer them.

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PHP mail() disabled to combat spam https://manage.hostasean.com/announcements/21 Tue, 12 Mar 2019 07:25:00 +0000 https://manage.hostasean.com/announcements/21 For the good of everyone we’ve disabled the default PHP mail() function in an effort to combat spam being send from any compromised customer websites. It’s unfortunate that we’ve had to take this action but it’s a case where one or two neglected sites can become compromised and ruin email deliverability for everyone.
If you need to send mail from your website or web app then please use SMTP functions instead of PHP mail().
For WordPress you can try a plugin such as Easy WP SMTP: https://wordpress.org/plugins/easy-wp-smtp/
For PHP apps you can use PHPMailer: https://github.com/PHPMailer
If you have an ongoing website maintenance & support package with us then we’ve already taken care of it for you – your website functionality will be unaffected and is still able to send email.
Please contact us at support@nullhostasean.com if you have any questions about how to implement SMTP, we’d be happy to help.…

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For the good of everyone we've disabled the default PHP mail() function in an effort to combat spam being send from any compromised customer websites. It's unfortunate that we've had to take this action but it's a case where one or two neglected sites can become compromised and ruin email deliverability for everyone.

If you need to send mail from your website or web app then please use SMTP functions instead of PHP mail().

For WordPress you can try a plugin such as Easy WP SMTP: https://wordpress.org/plugins/easy-wp-smtp/

For PHP apps you can use PHPMailer: https://github.com/PHPMailer

If you have an ongoing website maintenance & support package with us then we've already taken care of it for you - your website functionality will be unaffected and is still able to send email.

Please contact us at support@hostasean.com if you have any questions about how to implement SMTP, we'd be happy to help.

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All Systems Operational https://manage.hostasean.com/networkissues.php?view=nid1 Mon, 07 Jan 2019 10:21:00 +0000 http://support.hostasean.com/?guid=348126e322bffe48dc6654f00aa1b19f All systems are currently running normally.We will report any future maintenance or issues.Please check back or follow our RSS feed for up to date information on all our servers.…

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All systems are currently running normally.
We will report any future maintenance or issues.

Please check back or follow our RSS feed for up to date information on all our servers.

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Your site has updated to WordPress 4.9.8 https://manage.hostasean.com/announcements/20 Fri, 03 Aug 2018 04:50:00 +0000 https://manage.hostasean.com/announcements/20 WordPress version 4.9.8 has been released and your website should have automatically updated to this latest security update.You may have received an email as follows:

Your site at https://www.yourdomain.com has been updated automatically to WordPress 4.9.8.
No further action is needed on your part. For more on version 4.9.8, see the About WordPress screen:https://www.yourdomain.com/wp-admin/about.php
If you experience any issues or need support, the volunteers in the WordPress.org support forums may be able to help.https://wordpress.org/support/

If your website has not automatically updated then we recommend updating your WordPress installation as soon as possible.Let us know if you have any questions.…

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You may have received an email as follows:

Your site at https://www.yourdomain.com has been updated automatically to WordPress 4.9.8.

No further action is needed on your part. For more on version 4.9.8, see the About WordPress screen:
https://www.yourdomain.com/wp-admin/about.php

If you experience any issues or need support, the volunteers in the WordPress.org support forums may be able to help.
https://wordpress.org/support/

If your website has not automatically updated then we recommend updating your WordPress installation as soon as possible.

Let us know if you have any questions.

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DNS Instability (Resolved) https://manage.hostasean.com/announcements/19 Mon, 16 Jul 2018 06:10:00 +0000 https://manage.hostasean.com/announcements/19 Our upstream provider in Cambodia has been experiencing some instability with the DNS servers that we use due to new country-wide DNS regulations in Cambodia.On our servers this has affected some mail bound for external servers and SSL websites which rely on DNS lookups.Most issues were reported on Saturday 14/07 and clients that were significantly affected by these issues have been notified.We have put temporary measures in place to resolve immediate issues and we are working with our upstream provider to implement a permanent solution.We apologise for the inconvenience caused, please contact support@nullhostasean.com if you are experiencing any issues or if you have any questions.…

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On our servers this has affected some mail bound for external servers and SSL websites which rely on DNS lookups.

Most issues were reported on Saturday 14/07 and clients that were significantly affected by these issues have been notified.

We have put temporary measures in place to resolve immediate issues and we are working with our upstream provider to implement a permanent solution.

We apologise for the inconvenience caused, please contact support@hostasean.com if you are experiencing any issues or if you have any questions.

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Please check the hostname in your bookmarks and mail https://manage.hostasean.com/announcements/17 Tue, 26 Dec 2017 07:00:00 +0000 https://manage.hostasean.com/announcements/17 Please check the hostname you are using to connect to cPanel or mail.If you are still using “web01.hostasean.com” or “web02.hostasean.com” in your bookmarks or mail client settings, please change this to “yourdomain.com” or “mail.yourdomain.com”So your addresses should be set to:cPanel: https://yourdomain.com:2083
Incoming Mail (IMAP): mail.yourdomain.com
Outgoing Mail (SMTP): mail.yourdomain.com
Webmail: https://yourdomain.com:2096Please contact us at support@nullhostasean.com if you are having any trouble.…

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Please check the hostname you are using to connect to cPanel or mail.

If you are still using "web01.hostasean.com" or "web02.hostasean.com" in your bookmarks or mail client settings, please change this to "yourdomain.com" or "mail.yourdomain.com"


So your addresses should be set to:

cPanel: https://yourdomain.com:2083

Incoming Mail (IMAP): mail.yourdomain.com

Outgoing Mail (SMTP): mail.yourdomain.com

Webmail: https://yourdomain.com:2096


Please contact us at support@hostasean.com if you are having any trouble.

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