Announcements – Hosting Support Centre // HostAsean.com https://support.hostasean.com Help and support for our website hosting services in ASEAN Tue, 26 Dec 2017 07:00:00 +0000 en-GB hourly 1 Please check the hostname in your bookmarks and mail https://manage.hostasean.com/index.php/announcements/17 Tue, 26 Dec 2017 07:00:00 +0000 https://manage.hostasean.com/index.php/announcements/17 Please check the hostname you are using to connect to cPanel or mail.If you are still using “web01.hostasean.com” or “web02.hostasean.com” in your bookmarks or mail client settings, please change this…

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Please check the hostname you are using to connect to cPanel or mail.

If you are still using "web01.hostasean.com" or "web02.hostasean.com" in your bookmarks or mail client settings, please change this to "yourdomain.com" or "mail.yourdomain.com"


So your addresses should be set to:

cPanel: https://yourdomain.com:2083

Incoming Mail (IMAP): mail.yourdomain.com

Outgoing Mail (SMTP): mail.yourdomain.com

Webmail: https://yourdomain.com:2096


Please contact us at support@hostasean.com if you are having any trouble.

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PHP 7.0 & 7.1 Now Available On Cambodia Web Server 1 https://manage.hostasean.com/index.php/announcements/16 Sun, 12 Mar 2017 11:36:00 +0000 https://manage.hostasean.com/index.php/announcements/16 We’ve upgraded the software packages on Cambodia Web Server 1 today. The most significant change is that PHP 7.0 and 7.1 have been added to the available versions for you…

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The most significant change is that PHP 7.0 and 7.1 have been added to the available versions for you to select in cPanel and our managed customer websites have already been upgraded. You can now select a PHP version from 5.4, 5.5, 5.6, 7.0 or 7.1 for each domain on your account in your cPanel.

All existing hosting accounts will remain on their existing version until they are manually changed. If you change your PHP version and your website is not working after changing to 7.0 or 7.1, please try using 7.0 or remaining on 5,6 for compatibility as some scripts need updates in order to work. Your website will be unaffected by switching PHP versions so there is no problem reverting to what works.

The cPanel software has also been updated to version 62.

Please let us know if you encounter any issues.

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Brand New Client Area Launched https://manage.hostasean.com/index.php/announcements/15 Sat, 11 Feb 2017 17:52:00 +0000 https://manage.hostasean.com/index.php/announcements/15 We have made some major updates to our client area on https://manage.hostasean.comOur new customised template should make it easy for you to manage your services, domain registrations and invoices. You…

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https://manage.hostasean.com

Our new customised template should make it easy for you to manage your services, domain registrations and invoices. You can also access cPanel functions for your hosting account from directly within the client area.

Please let us know at support@hostasean.com if you have any trouble with the new client area. If you have forgotten your password, then just enter your email address on our Forgotten Password page here: https://manage.hostasean.com/pwreset.php

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Cambodia Shared Web Server cPanel/WHM Updated to v60.0 https://manage.hostasean.com/index.php/announcements/14 Sat, 03 Dec 2016 21:00:00 +0000 https://manage.hostasean.com/index.php/announcements/14 The main control panel software – cPanel and Web Host Manager (WHM) has been updated to version 60.0. You may notice some new interface changes. Please let us know if…

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Pchum Ben Holiday Hardware Upgrades Continue https://manage.hostasean.com/index.php/announcements/13 Fri, 30 Sep 2016 19:03:00 +0000 https://manage.hostasean.com/index.php/announcements/13 Everything is quiet for our customers in Phnom Penh so we are taking advantage of the Pchum Ben holidays in Cambodia to upgrade our main servers to better hardware over…

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support@hostasean.com.

Have a good Pchum Ben holiday.

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Scheduled Maintenance – 00:00 Sept 28th 2016 https://manage.hostasean.com/index.php/announcements/12 Tue, 27 Sep 2016 14:38:00 +0000 https://manage.hostasean.com/index.php/announcements/12 We’re moving the main Cambodia web server and you may experience a short period of downtime from midnight tonight. Estimated time to completion is around 60 to 90 minutes.This is…

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Estimated time to completion is around 60 to 90 minutes.

This is part of our upgrade to new hardware with improved redundancy.

Thank you for your cooperation.

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Hardware Maintenance / Upgrade https://manage.hostasean.com/index.php/announcements/11 Mon, 26 Sep 2016 10:00:00 +0000 https://manage.hostasean.com/index.php/announcements/11 Tonight we’ll be upgrading and moving to new hardware which should ensure trouble free operation in the future.We apologise for any inconvenience but most customers shouldn’t notice any issues.…

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We apologise for any inconvenience but most customers shouldn't notice any issues.

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Default PHP Version Updated to v5.6 https://manage.hostasean.com/index.php/announcements/10 Sat, 24 Sep 2016 09:25:00 +0000 https://manage.hostasean.com/index.php/announcements/10 The default version of PHP has been updated from 5.4 to 5.6 and this change takes place as of today. All new accounts will use version 5.6 by default.Existing customers…

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The default version of PHP has been updated from 5.4 to 5.6 and this change takes place as of today. All new accounts will use version 5.6 by default.

Existing customers currently still have their PHP version set individually to 5.4, you can update this yourself to 5.5 or 5.6 in your cPanel.

Please update your PHP version setting for better security and performance.

If you have any issues resulting from this change please contact us.

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Short Network Maintenance – Thu 22/09 07:00 Cambodia Time https://manage.hostasean.com/index.php/announcements/9 Wed, 21 Sep 2016 22:57:00 +0000 https://manage.hostasean.com/index.php/announcements/9 The network is being fixed and there will be a short outage in a little over an hour, but this shouldn’t last longer than 5mins while the switch is replaced…

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Network Outage 21/09/2016 https://manage.hostasean.com/index.php/announcements/8 Wed, 21 Sep 2016 07:17:00 +0000 https://manage.hostasean.com/index.php/announcements/8 Unfortunately we have to report that we experienced a period of downtime during last night on the main Cambodia web server. This was due to a faulty switch going offline…

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Cambo.Host and SINET. The network switch is being replaced today to ensure this issue doesn't happen again and the problem should be fully resolved once the switch is replaced so we shouldn't have any further downtime due to this.

You may experience a short period of maintenance downtime out of hours today while the switch is being replaced.

We apologise for any inconvenience and fully understand the implications of your websites and email services being unavailable. No problems for many months then three issues hit in less than a week, but we can assure you that we are already taking steps to protect your website against any related issues.

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