Announcements – Hosting Support Centre // HostAsean.com https://support.hostasean.com Help and support for our website hosting services in ASEAN Fri, 03 Aug 2018 04:50:00 +0000 en-GB hourly 1 Your site has updated to WordPress 4.9.8 https://manage.hostasean.com/index.php/announcements/20 Fri, 03 Aug 2018 04:50:00 +0000 https://manage.hostasean.com/index.php/announcements/20 WordPress version 4.9.8 has been released and your website should have automatically updated to this latest security update.You may have received an email as follows:

Your site at https://www.yourdomain.com has been updated automatically to WordPress 4.9.8.
No further action is needed on your part. For more on version 4.9.8, see the About WordPress screen:https://www.yourdomain.com/wp-admin/about.php
If you experience any issues or need support, the volunteers in the WordPress.org support forums may be able to help.https://wordpress.org/support/

If your website has not automatically updated then we recommend updating your WordPress installation as soon as possible.Let us know if you have any questions.…

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You may have received an email as follows:

Your site at https://www.yourdomain.com has been updated automatically to WordPress 4.9.8.

No further action is needed on your part. For more on version 4.9.8, see the About WordPress screen:
https://www.yourdomain.com/wp-admin/about.php

If you experience any issues or need support, the volunteers in the WordPress.org support forums may be able to help.
https://wordpress.org/support/

If your website has not automatically updated then we recommend updating your WordPress installation as soon as possible.

Let us know if you have any questions.

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DNS Instability https://manage.hostasean.com/index.php/announcements/19 Mon, 16 Jul 2018 06:10:00 +0000 https://manage.hostasean.com/index.php/announcements/19 Our upstream provider in Cambodia has been experiencing some instability with the DNS servers that we use due to new country-wide DNS regulations in Cambodia.On our servers this has affected some mail bound for external servers and SSL websites which rely on DNS lookups.Most issues were reported on Saturday 14/07 and clients that were significantly affected by these issues have been notified.We have put temporary measures in place to resolve immediate issues and we are working with our upstream provider to implement a permanent solution.We apologise for the inconvenience caused, please contact support@nullhostasean.com if you are experiencing any issues or if you have any questions.…

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On our servers this has affected some mail bound for external servers and SSL websites which rely on DNS lookups.

Most issues were reported on Saturday 14/07 and clients that were significantly affected by these issues have been notified.

We have put temporary measures in place to resolve immediate issues and we are working with our upstream provider to implement a permanent solution.

We apologise for the inconvenience caused, please contact support@hostasean.com if you are experiencing any issues or if you have any questions.

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All Systems Operational https://manage.hostasean.com/networkissues.php?view=nid1 Mon, 09 Apr 2018 16:07:00 +0000 http://support.hostasean.com/?guid=348126e322bffe48dc6654f00aa1b19f All systems are currently running normally.We will report any future maintenance or issues.Please check back or follow our RSS feed for up to date information on all our servers.…

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We will report any future maintenance or issues.

Please check back or follow our RSS feed for up to date information on all our servers.

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Cambodia Network Outage – 9th April 2018 https://manage.hostasean.com/index.php/announcements/18 Mon, 09 Apr 2018 14:25:00 +0000 https://manage.hostasean.com/index.php/announcements/18 Our network provider had an outage this morning from around 10:30am which significantly affected connectivity to our Cambodia hosting servers.We sincerely apologise for the inconvenience, thank you for bearing with us and things were back to normal before too long.Remember you can always check our live status page, Twitter  and Facebook for the latest updates.…

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We sincerely apologise for the inconvenience, thank you for bearing with us and things were back to normal before too long.

Remember you can always check our live status page, Twitter  and Facebook for the latest updates.

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Please check the hostname in your bookmarks and mail https://manage.hostasean.com/index.php/announcements/17 Tue, 26 Dec 2017 07:00:00 +0000 https://manage.hostasean.com/index.php/announcements/17 Please check the hostname you are using to connect to cPanel or mail.If you are still using “web01.hostasean.com” or “web02.hostasean.com” in your bookmarks or mail client settings, please change this to “yourdomain.com” or “mail.yourdomain.com”So your addresses should be set to:cPanel: https://yourdomain.com:2083
Incoming Mail (IMAP): mail.yourdomain.com
Outgoing Mail (SMTP): mail.yourdomain.com
Webmail: https://yourdomain.com:2096Please contact us at support@nullhostasean.com if you are having any trouble.…

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Please check the hostname you are using to connect to cPanel or mail.

If you are still using "web01.hostasean.com" or "web02.hostasean.com" in your bookmarks or mail client settings, please change this to "yourdomain.com" or "mail.yourdomain.com"


So your addresses should be set to:

cPanel: https://yourdomain.com:2083

Incoming Mail (IMAP): mail.yourdomain.com

Outgoing Mail (SMTP): mail.yourdomain.com

Webmail: https://yourdomain.com:2096


Please contact us at support@hostasean.com if you are having any trouble.

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PHP 7.0 & 7.1 Now Available On Cambodia Web Server 1 https://manage.hostasean.com/index.php/announcements/16 Sun, 12 Mar 2017 11:36:00 +0000 https://manage.hostasean.com/index.php/announcements/16 We’ve upgraded the software packages on Cambodia Web Server 1 today. The most significant change is that PHP 7.0 and 7.1 have been added to the available versions for you to select in cPanel and our managed customer websites have already been upgraded. You can now select a PHP version from 5.4, 5.5, 5.6, 7.0 or 7.1 for each domain on your account in your cPanel.All existing hosting accounts will remain on their existing version until they are manually changed. If you change your PHP version and your website is not working after changing to 7.0 or 7.1, please try using 7.0 or remaining on 5,6 for compatibility as some scripts need updates in order to work. Your website will be unaffected by switching PHP versions so there is no problem reverting to what works.The cPanel software has also been updated to version 62.Please let us know if you encounter any issues.…

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The most significant change is that PHP 7.0 and 7.1 have been added to the available versions for you to select in cPanel and our managed customer websites have already been upgraded. You can now select a PHP version from 5.4, 5.5, 5.6, 7.0 or 7.1 for each domain on your account in your cPanel.

All existing hosting accounts will remain on their existing version until they are manually changed. If you change your PHP version and your website is not working after changing to 7.0 or 7.1, please try using 7.0 or remaining on 5,6 for compatibility as some scripts need updates in order to work. Your website will be unaffected by switching PHP versions so there is no problem reverting to what works.

The cPanel software has also been updated to version 62.

Please let us know if you encounter any issues.

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Brand New Client Area Launched https://manage.hostasean.com/index.php/announcements/15 Sat, 11 Feb 2017 17:52:00 +0000 https://manage.hostasean.com/index.php/announcements/15 We have made some major updates to our client area on https://manage.hostasean.comOur new customised template should make it easy for you to manage your services, domain registrations and invoices. You can also access cPanel functions for your hosting account from directly within the client area.Please let us know at support@nullhostasean.com if you have any trouble with the new client area. If you have forgotten your password, then just enter your email address on our Forgotten Password page here: https://manage.hostasean.com/pwreset.php…

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https://manage.hostasean.com

Our new customised template should make it easy for you to manage your services, domain registrations and invoices. You can also access cPanel functions for your hosting account from directly within the client area.

Please let us know at support@hostasean.com if you have any trouble with the new client area. If you have forgotten your password, then just enter your email address on our Forgotten Password page here: https://manage.hostasean.com/pwreset.php

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Cambodia Shared Web Server cPanel/WHM Updated to v60.0 https://manage.hostasean.com/index.php/announcements/14 Sat, 03 Dec 2016 21:00:00 +0000 https://manage.hostasean.com/index.php/announcements/14 The main control panel software – cPanel and Web Host Manager (WHM) has been updated to version 60.0. You may notice some new interface changes. Please let us know if you have any issues.…

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Pchum Ben Holiday Hardware Upgrades Continue https://manage.hostasean.com/index.php/announcements/13 Fri, 30 Sep 2016 19:03:00 +0000 https://manage.hostasean.com/index.php/announcements/13 Everything is quiet for our customers in Phnom Penh so we are taking advantage of the Pchum Ben holidays in Cambodia to upgrade our main servers to better hardware over the weekend. You may experience the odd connectivity issue during this period, if you have any problems please contact us at support@nullhostasean.com.Have a good Pchum Ben holiday.…

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support@hostasean.com.

Have a good Pchum Ben holiday.

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Scheduled Maintenance – 00:00 Sept 28th 2016 https://manage.hostasean.com/index.php/announcements/12 Tue, 27 Sep 2016 14:38:00 +0000 https://manage.hostasean.com/index.php/announcements/12 We’re moving the main Cambodia web server and you may experience a short period of downtime from midnight tonight. Estimated time to completion is around 60 to 90 minutes.This is part of our upgrade to new hardware with improved redundancy.Thank you for your cooperation.…

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Estimated time to completion is around 60 to 90 minutes.

This is part of our upgrade to new hardware with improved redundancy.

Thank you for your cooperation.

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